Refund policy

Last updated: October 17, 2025

Thank you for shopping with Rassel-Daigneault Holistic Health Center, an authorized seller of Standard Process® and MediHerb® products.
We are committed to ensuring your satisfaction while maintaining compliance with Standard Process guidelines and product integrity.

1. Authorized Reseller Notice

Rassel-Daigneault Holistic Health Center and Dr. Jean-Guy Daigneault are authorized to sell Standard Process and MediHerb products but are not partners, franchisors, joint venturers, agents, or employees of Standard Process Inc.

All Standard Process trademarks and product names are the property of Standard Process Inc. and used with permission.

2. Return Policy

Because Standard Process nutritional supplements are whole-food-based consumable products, we are unable to accept returns on:

  • Opened or partially used items

  • Products not purchased directly through this website

  • Products that have passed their expiration date

To ensure safety and product quality, all sales are considered final once shipped, except in cases of fulfillment errors or product damage during shipping.

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 7 days of receipt at info@lansingchiropracticclinic.com or call (517) 336-8880.

Include your order number, photos of the damaged product (if applicable), and a brief description.
We will review your claim and arrange for a replacement or refund as appropriate.

4. Refund Process

If approved, refunds will be issued to your original method of payment within 5–10 business days after confirmation.
You will receive an email once your refund has been processed.

5. Shipping Returns (If Approved)

If a return is authorized by our office, please ship the product(s) to:
Rassel-Daigneault Holistic Health Center
537 N Clippert St
Lansing, MI 48912
Please include your order number and contact information inside the package.
Customers are responsible for return shipping costs unless the return is due to our error.

6. Subscription Orders

If you are enrolled in a subscription through Recharge or another app, you can modify, pause, or cancel your subscription at any time before your next billing date.
Refunds are not available for subscriptions already processed and shipped.

7. Questions

If you have questions about this policy or need help with your order, contact us at:
📧 info@lansingchiropracticclinic.com
📞 (517) 336-8880
📍 537 N Clippert St, Lansing, MI 48912